Struggling to keep your WordPress site running smoothly? You're not alone.
Many WordPress site owners face challenges in managing updates, security, and performance.
Thankfully, you can outsource the headaches to a team of experts. Several companies today offer WordPress support services to help keep your website running smoothly.
In this article, we've done the legwork for you and compiled a list of the 7 best WordPress support services available. Each service in our list has been selected for its reliability, range of features, and customer satisfaction ratings.
Read on to find out which service best suits your needs.
What Are WordPress Support Services?
WordPress websites can be vulnerable to a lot of technical issues, including plugin or theme incompatibility issues.
As a business owner, your time is limited. You can’t waste your hours on troubleshooting, especially if you don’t have technical know-how.
This is where WordPress support services come in. They are specialized assistance programs designed to help you manage and maintain your WordPress site effectively.
Imagine it like an external helping hand. Companies that offer these services have the expertise to manage various aspects of your website. They usually cater to a broad range of needs, from routine maintenance tasks to addressing more complex issues like malware removal or performance optimization. These services can be accessed through various means, such as email, chat, and phone support.
Support service providers can offer on-demand, scheduled, or all-inclusive types of services.
On-demand services provide immediate assistance for specific issues. Scheduled services operate on a pre-set timetable, offering regular check-ins and maintenance. All-inclusive services provide comprehensive, round-the-clock support which is ideal for those who need constant monitoring and assistance for their websites.
Now, you might ask yourself, why would you need WordPress support services?
The answer is pretty simple.
Support providers can take away the headaches of managing and maintaining your site while you focus on your main goals.
Plus, they offer better management of your website. This level of support can significantly reduce the time and effort you would have spent on troubleshooting and maintenance.
Moreover, a well-maintained and efficiently running website is more likely to rank higher in search engines. This is crucial for retaining site visitors, which in turn can increase your revenue.
Tips for Choosing WordPress Support Services
Before jumping to our list of the best WordPress support services, you must consider your skill level, the specific needs of your website, and your budget.
Remember, the choice between ongoing versus occasional support depends on your familiarity with WordPress and the complexity of your website's requirements.
For instance, if you're a WordPress beginner, you might opt for a more comprehensive support plan that offers frequent assistance and guidance on common tasks like theme changes.
On the other hand, experienced WordPress users might find occasional support sufficient for their needs.
WordPress Support Services provide invaluable assistance to website owners. Each company has their own unique offerings. So, choose your service carefully.
Best WordPress Support Services - Our Top 7 Favorites
1) FixRunner
FixRunner stands out in the crowd with its comprehensive and affordable support options. We highly recommend it if you’re on a tight budget or if you need a one-time fix.
Their WordPress support service can cater to a wide range of needs, from minor CSS tweaks to fixing complex bugs. Their support service is available 24/7, too, so that help is always within reach.
One of the most distinctive features of FixRunner is their WP College. If you avail of one of their plans, you’ll gain access to an extensive library of tutorials and videos. We find this educational resource invaluable, especially if you want to expand your WordPress knowledge and skills.
Hesitant to commit to a monthly plan? Then you can get their One-Time and single-job fix support instead. This option is perfect if you have an immediate, specific issue to solve. Simply fill in a form on their website to request a quote for free.
Key Features
- 24/7 Support: FixRunner provides round-the-clock support which is particularly beneficial for businesses that operate in different time zones.
- Offers Wide Range of Services: FixRunner can help you fix different WordPress-related issues, including minor CSS changes, bug fixes, SEO optimization, security enhancements, and more.
- WP College: This is a learning resource filled with tutorials, videos, and articles that can help you manage aspects of your WordPress site independently.
- Flexible Plans: FixRunner offers Basic, Premium, and Advanced plans to cater to different levels of need and budget.
- One-Time Fix Option: This is ideal for addressing specific, immediate issues without the need for a long-term commitment.
- Customized Solutions: FixRunner offers customized solutions like site backups, on-page SEO, custom design, and programming work, to cater to more specific needs.
Pros
- They don’t only fix errors but also help you with whatever WordPress-related assistance you need
- They offer a one-time fix option without the need to sign up
- They offer a 30-day money-back guarantee
Cons
- You’ll need to sign up for a minimum of three months
- Phone support is only available on the advanced plans
Rating
- 9.5/10
Pricing
For smaller websites:
- Premium: $69/mo billed monthly, $59/mo billed quarterly, or $49/mo billed yearly
- Rocket: $99/mo billed monthly, $89/mo billed quarterly, or $79/mo billed yearly
- Advance: $179/mo billed monthly, $149/mo billed quarterly, or $129/mo billed yearly
For large businesses:
- Advance+: $300/mo billed monthly or $285/mo billed quarterly
- Advance++: $500/mo billed monthly or $475/mo billed quarterly
- Custom: contact their sales team for custom pricing
2) WP Buffs
WP Buffs has been providing WordPress support services for a long time. It has built a solid reputation for offering a variety of advanced services tailored to different needs.
What makes WP Buffs great is its ability to support a diverse array of websites 24/7. Their team is composed of experts with varied backgrounds. No matter what support you need, WP Buffs is equipped to provide it.
Despite its advanced capabilities, WP Buffs might not be suitable for most beginners. But if you have WordPress experience, you’ll find it a robust toolkit for website development and maintenance.
Their customer support is responsive, too. However, priority is given to clients on advanced pricing plans.
Key Features
- Emergency 24/7 Support: WP Buffs offers round-the-clock support to provide immediate assistance whenever needed.
- Ongoing Security: It comes with proactive measures and tools to safeguard your website against security threats and vulnerabilities.
- Weekly Updates: Your WordPress site is regularly updated to ensure optimal performance and security.
- Website Backups: Your website data is regularly backed up so that your site can be quickly restored in case of data loss or other issues.
- Speed Optimization: WP Buffs can help you enhance the loading speed of your website, which is crucial for user experience and SEO.
Pros
- They provide 24/7 support
- They send weekly reports to let you know the updates on your site
- They offer a white-label service, meaning, you can sell plans to your clients
Cons
- They don’t offer phone support
- Expect to pay more if your website has undergone extensive customizations
Rating
- 9.8/10
Pricing
- Maintain: $79/mo billed monthly or $66/mo billed annually, ideal for basic WordPress site maintenance
- Protect: $159/mo billed monthly or $133/mo billed annually, ideal for WordPress sites that need edits and security
- Perform: $219/mo billed monthly or $183/mo billed annually, ideal for WordPress sites with advanced functionalities
- Custom: $347/mo billed monthly or $290/mo billed annually, ideal for custom-coded WordPress sites
- Custom Pro: $447/mo billed monthly or $373/mo billed annually, ideal for custom-coded WordPress sites with advanced functionalities
3) WP Maintainer
WP Maintainer offers a free scan of your website to quickly find areas that need improvement.
All you need to do is enter your site and email address. In a few minutes, you’ll receive all the details that need careful attention.
The service only has one plan. Although it has limited options, it covers most of the essentials to keep your WordPress up and running smoothly.
One of the highlights we like is its compatibility support. If updates to plugins, themes, or WordPress itself cause issues, WP Maintainer can address these, with an hour of work included.
In cases where problems are unresolvable, WP Maintainer reverts updates to keep your site running until stable versions are available.
Key Features
- Updates & Backups: WP Maintainer protects your site from bugs and security issues by keeping your plugins updated.
- On-Demand Site Support: WP Maintainer has a team of professional developers to help you with various support requests.
- Security & Protection: WP Maintainer partners with Sucuri to keep your site secured and free from malware.
- Performance & Optimization: WP Maintainer improves your site’s loading speed by handling images and files efficiently.
- Free Website Migration: If necessary, WP Maintainer can help you transfer your website to a more dependable hosting provider.
- Developer Support: WP Maintainer has a team of developers that can help you customize your site in any way you want at a price of $99 per hour.
Pros
- They provide comprehensive support
- You have access to a team of experienced professionals for various support requests
- Website migration is free
Cons
- WP Maintainer’s one-plan approach might not be flexible enough for some users
- If you don't require frequent updates or intensive maintenance, WP Maintainer's comprehensive support might be more than what's needed
Rating
- 9.4/10
Pricing
- WordPress Maintenance: $99/mo, includes all core services
- On-demand Customizations: $99/hr
4) Maintainn
Another way to keep your WordPress site updated and secure is to sign up for Maintainn.
They’re not just limited to technical support services. If you subscribe to their monthly plan, you’ll get weekly website updates, hacked website restore, email support, offsite backups, and 24/7 security monitoring.
Maintainn used to offer different pricing plans. But we’ve noticed they’ve recently changed it to a single, comprehensive plan. That means you’ll get all the necessary support and maintenance for your site without the confusing options.
Maintainn has been a trusted name in WordPress maintenance and support for years, thanks to its experienced leaders in the industry. Their long history of helping WordPress site owners shows how good they are at what they do.
Key Features
- WordPress Updates: Regular updates to your WordPress core, themes, and plugins to ensure your site is always up-to-date.
- Off-Site Backups: Daily backups are stored off-site for added security and reliability. This allows for quick restoration if problems arise.
- 24/7 Security Monitoring: Maintainn makes sure that your site is protected against security threats and vulnerabilities around the clock.
- Hacked Website Restore: In the event of a security breach, Maintainn provides repair services to restore and secure your hacked website.
- Weekly Service Reports: You’ll receive weekly reports detailing the maintenance activities and the overall health of their WordPress site.
- E-commerce Support: Maintainn offers specialized support for e-commerce websites to ensure smooth and secure online transactions and functionality.
Pros
- They offer both support and maintenance services
- Their plan includes 24/7 security monitoring and weekly report
- Their off-site backups add an extra layer of security
Cons
- If you have multiple sites, you’ll need to purchase plans for each
- They don’t offer live chat support
Rating
- 8.8/10
Pricing
- $39.95 per month, includes an all-in-one maintenance plan and security updates
5) SiteCare
SiteCare provides solutions for both WordPress maintenance and digital marketing.
Launched in 2012, the service was initially known as WP Site Care. Now, they’ve rebranded to SiteCare.
For many years, it has been a reliable WordPress support provider. Their core offerings include updating core files, plugins, and themes, alongside conducting thorough plugin audits.
SiteCare also recognizes the importance of data integrity. They genuinely care about your site’s security by offering daily or hourly backups. This feature extends to multisite installations and WooCommerce sites.
The company boasts an impressive uptime record of 99.99%. In other words, your website will experience minimal downtime. This is a strong indicator of reliable hosting and maintenance services.
Overall, many site owners love their services because of their team's hands-on approach to addressing issues.
Key Features
- Comprehensive WordPress Support: SiteCare handles WordPress updates and maintenance, reducing the risk of website downtime.
- Site Speed and Performance Optimization: SiteCare ensures your site has faster loading times and a better user experience.
- Security and Protection: This includes 24/7 malware monitoring and protection against spam and brute force attacks.
- Managed WordPress Hosting: SiteCare provides daily cloud backups, global CDN setup, hassle-free site migrations, SSL certificates, and ample storage and bandwidth.
- Responsive Support: SiteCare provides world-class customer support, including phone support to help you quickly resolve issues.
- Digital Marketing Services: SiteCare offers a full suite of digital marketing services, including SEO, pay-per-click advertising, email marketing, and more.
- Data-Driven SEO Strategies: Their SEO services focus on leads and sales through content creation, on-page improvements, local search tools, and conversion optimization.
Pros
- It’s an all-in-one lead generation and WordPress service provider
- Their lowest plan includes malware removal
- They offer 24/7 security monitoring
Cons
- Speed optimization is only available on higher plans
- Expensive pricing plans that might not be practical for small businesses
Rating
- 9/10
Pricing
SiteCare offers flexible billing and annual billing options for its three plans:
- SiteCare Core
- SiteCare Plus
- SiteCare Advanced
You’ll need to contact their sales team for the pricing of each plan.
6) GoWP
GoWP is a great choice for WordPress agencies.
If you’re handling multiple clients, then you’ll appreciate their white-labeling service. It works like they’re part of your own team - they take care of the site updates, security, backups, and even talking to customers.
GoWP shines best on its custom tools used to manage your website. Unlike other services that just update your site, GoWP has its own Visual Validator that takes before-and-after pictures of up to 20 pages on your site.
After updating, it checks these new pictures against the old ones. If anything looks off, GoWP's team jumps in to fix it before it becomes a big problem.
One thing that's not super clear on their website is that they also do website migrations. But you have to request it specifically.
You can also hire a dedicated GoWP staff to help you with other site-related tasks. This could be a site developer, designer, copywriter, or even a virtual assistant.
Key Features
- WordPress Maintenance Services: Their monthly plan for essential care of WordPress websites. This service ensures that your website remains up-to-date, secure, and functioning optimally.
- Visual Validator Tool: This specialized tool takes before-and-after screenshots of website pages when updates are applied. Any changes detected will immediately prompt their engineers to resolve the issue.
- Outsourced Services for Agency Growth: GoWP offers a variety of services designed to help agencies sell more and manage workloads effectively.
- Dedicated Professionals: GoWP offers the option to expand your team with dedicated professionals. This includes a developer, virtual assistant, copywriter, and designer, each placed directly on your team to assist with specific needs.
- Expert Training and Community Support: GoWP provides training on agency growth and fosters a community for digital agency owners. This includes webinars, workshops, guides, and other resources.
Pros
- They offer extensive support for managing WordPress sites
- You can resell their services to other businesses
- Their services start at a relatively low cost
Cons
- It might not be the best option for individual users
- They don’t offer speed optimization services
Rating
- 9.4/10
Pricing
- Maintenance: $39 monthly per site
- Content Edits: $99 monthly per site
- Landing Page Builds: $1299 monthly
7) WP Tech Support
WP Tech Support aims to take the hassle out of website management, allowing you to focus on what you do best.
They offer a range of services, including emergency WordPress fixes, daily offsite backups, and regular updates for WordPress core, themes, and plugins.
The customer portal is one of their strongest features. It has an easy-to-use interface where you can manage accounts and submit support tickets.
They also prioritize website security with 24/7 monitoring and firewall installation.
For those looking to enhance their website, WP Tech Support offers Pro and Business plans to do a variety of site tasks. They help develop your site for ongoing improvements, cleanse spam comments, and do performance tune-ups.
WP Tech Support has served over 1,000 site owners, which demonstrates their expertise and commitment to delivering quality service.
Key Features
- 24/7 Support Ticket System: WP Tech Support provides round-the-clock assistance to all plan holders through their specially designed support ticket system.
- Unlimited Bug Fixes: This feature is only available to Pro, Business, and Advanced Plan holders.
- Frequent Backups: The service provides daily offsite backups for Standard and Pro Plan customers, every 12 hours for Business Plan customers, and hourly for Advanced Plans.
- Custom Development: WP Tech Support can support you with various website improvements and developments.
- Site Speed Optimization: Business and Advanced Plan customers receive page loading speed optimization services.
- Security Measures: WP Tech Support installs and configures security plugins like Wordfence for enhanced website security.
- WooCommerce Support: Advanced Plan customers receive specialized support for WooCommerce websites.
Pros
- Their pricing is affordable
- Their signup process is straightforward
- They address issues promptly through their 24/7 ticket support
Cons
- They don’t offer phone support
- They offer too many plans which can be overwhelming
Rating
- 9/10
Pricing
- Standard: $55/mo, can fix up to three bugs per month
- Pro: $75/mo, provides unlimited bug fixes
- Business: $99/mo, provides comprehensive supports
- Advanced: $175/mo, plan holders have access to premium support
- One-Time Fix: $110 per single issue fix
- Malware Removal: $205 one-time fee
- Update PHP Version: $205 per update
- CPU and Database Optimization: $485 one-time fee
- Speed Optimization: $275 one-time fee
- Custom Development: $40 per hour
Best WordPress Support Services - FAQs
How do I get help with WordPress?
For help with WordPress, check out our top lists of companies above that offer WordPress support services. They can assist you with any WordPress issues you're facing.
How much are WordPress maintenance services?
WordPress maintenance services can cost differently based on the plans and what they include. Some are affordable with basic features, while others are more expensive with a lot of extensive services.
Do WordPress sites need maintenance?
Yes, WordPress sites require regular maintenance to ensure optimal performance and security. Smaller sites might need less frequent maintenance, perhaps quarterly or semi-annually. On the other hand, larger sites should be maintained more frequently, possibly monthly or even weekly.
Wrapping It Up
Website downtime affects not just your revenue. It also has long-term implications for your reputation, customer trust, and search engine rankings.
Therefore, you must do everything to prevent this nightmare from ever happening!
So, make sure to invest in the right support service. This is crucial for your site’s overall performance.
In this article, we’ve mentioned 7 of the best service providers in the market. Hopefully, you’ve found the right one that aligns with your goals and budget.
